Frequently Asked Questions

Your first box is processed and shipped within 7 days of placing your order. For ongoing subscriptions, subsequent boxes ship between the 12th and 15th of each month. If you sign up close to a shipping date, your next box will ship on the following cycle.

Multi-box subscribers are billed upfront at the time of purchase for the full commitment. For example, a 3-box subscription is charged $161.97 at signup, covering all three boxes. Your boxes then ship every 2 months between the 12th and 15th. If you need to make any changes to your subscription, please do so before the 7th of the shipping month.

Yes, completely free on every order, every time. No minimums, no fine print. Free shipping is included on all subscription plans.

We currently ship within the continental United States. Shipping times may vary depending on your location. We are working on expanding to additional regions in the future.

Yes. Snack Safe is designed specifically for individuals and families managing food allergies. Our Top 9 Allergen-Free Box contains products that are 100% free from the top 9 major allergens: peanuts, tree nuts, milk, eggs, wheat, soy, fish, shellfish, and sesame. We work closely with trusted brands and carefully review ingredient labels and allergen statements to ensure safety and transparency.

We carefully vet every product included in our boxes by reviewing ingredient labels, allergen statements, and manufacturer practices. All snacks are packed in an allergen-friendly facility designed to minimize cross-contact. We always recommend that customers also review packaging upon arrival for the most up-to-date allergen information, as formulations can occasionally change.

Every product in our Top 9 Allergen-Free Box is free from: peanuts, tree nuts, milk and dairy, eggs, wheat and gluten, soy, fish, shellfish, and sesame. These are the nine major allergens recognized by the FDA.

Yes. In addition to our Top 9 Allergen-Free Box, we also offer a Peanut and Tree Nut Free Box for those who specifically need to avoid those allergens. Every item in that box is guaranteed free from peanuts and all tree nuts.

Choose your plan and pay upfront for your full commitment. Your first box ships within 7 days of your order. Subsequent boxes ship between the 12th and 15th every 2 months. Here is how each plan breaks down:

1 Box — $59.99 billed every 2 months

3 Boxes — $161.97 billed upfront ($53.99 per box, save 10%)

6 Boxes — $305.94 billed upfront ($50.99 per box, save 15%)

Any changes to your subscription — including address updates, skips, pauses, or cancellations — must be made before the 7th of the shipping month. Boxes ship between the 12th and 15th, so the 7th gives us enough time to process your request before fulfillment begins.

Yes. You can manage your subscription at any time by logging into your account. To skip or cancel, please do so before the 7th of the month your next box is scheduled to ship. We never want you to feel locked in.

At this time, boxes are pre-curated to ensure we can maintain strict allergen standards consistently across all products. This careful curation is what allows us to guarantee the safety of every item. We rotate selections regularly so there is always something new to discover.

Yes! Our boxes make a wonderful gift for anyone managing food allergies. You can purchase a one-time box or a subscription as a gift. Contact us if you would like help setting up a gift order.

If there is any issue with your order, please contact us right away. We are happy to work with you to resolve any concerns, including replacements for damaged or incorrect items. Your satisfaction and safety are our top priority.

Please review our full refund policy for complete details. If there is a problem with your order, reach out to us and we will do our best to make it right.